Client Experience ⇔ Employee Engagement

Discover how to engineer your customers' experience to be your greatest source of new (and returning) business.

”An Impeccable Customer Experience requires intentional balance, combining down-to-earth friendliness and approachability with customer-centered professionalism."

~Steve Dorfman


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Speaking

Planning your company's next conference, retreat, training, workshop, seminar, panel, or other event? Audiences rave about Steve's unique ability to motivate, educate, entertain, and engage your attendees with his highly interactive style. Since 2006, leaders have been hiring Steve Dorfman to … Speaking Topics...

Consulting

The secret to capturing market share is to design a consistently remarkable customer experience ... one that your team is excited and proud to be a part of ... and one that your customers will want to return for. Steve Dorfman serves as trusted adviser (CXO (Chief eXperience Officer)) for you and … Discover more here...

Training

You have a set of challenges and you're not alone. You'd really like for your staff to deliver a more predictable, consistent experience for your customers and this would be a proud accomplishment (and it would surely drive profitability via repeat and referral business), but you feel that you've … Engage here...