Impeccable Customer Service Tip #851

When it comes to anticipating the needs of your customers, there are two angles to explore: invention and evolution. Ask yourself, 1) Can we invent something within our process of customer engagement that no one in our industry has thought to do? 2) Can we tweak something that’s always been a certain way … but doesn’t have to be?

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Impeccable Customer Service Tip #850

How many people from your organization does it take to make a positive or negative impression on that next customer? Just one. Think of every interaction as a moment of truth* — *maybe it’s not THE truth, but it’s THEIR truth; the only truth your customer perceives.

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Impeccable Customer Service Tip #849

“With every new hire, a company has the chance to enhance or undercut its experience delivery. That’s why customer experience (CX) professionals should make the prioritization of customer obsession in the hiring process an integral component of their CX transformation efforts.” –Forrester

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Impeccable Customer Service Tip #848

When your company is known for its remarkable level of service, it is less affected by outside forces beyond your control; the same outside forces your competitors will be pointing to as they make excuses and place blame.

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Impeccable Customer Service Tip #847

After every step in the client process, there should always be a clearly communicated “what’s next.” No surprises, no guessing, no wondering, and no disappointment … just a clear, agreed-upon next step in the process.

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Impeccable Customer Service Tip #846

Whether you know it or not, every one of your customers IS having an experience. So, is that experience one of intentional design … or is it (fingers crossed) being left to chance?

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Impeccable Customer Service Tip #845

Remarkable, shareworthy customer experiences — could there be any better way to market yourself and your company?

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Impeccable Customer Service Tip #844

“The single greatest ‘people skill’ is a highly developed and authentic interest in the *other* person.”

–Bob Burg, Bestselling Author

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Impeccable Customer Service Tip #843

Want to measure job candidates for customer service aptitude? Ask open-ended questions like, “Tell me about a time when a customer asked you for something unreasonable, and how you handled that?”

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Impeccable Customer Service Tip #842

You can usually tell when someone is faking good-natured service. And so can your customers.

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