Customer Experience Tip #1001
Because you do what you do each and every workday, observing customer behaviors, you have the ability to anticipate the needs of your customers. You’ve seen “it” a thousand times before. But are you acting upon what you know and WOWing them by anticipating those needs? Remember, your customers didn’t attend customer school. You have a unique opportunity to demonstrate that you know your customers … perhaps better than they know themselves.
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