Impeccable Culture

Customer Experience Tip #935

Customers want innovation and innovation happens within a culture that fosters and invites imagination. Are you fostering and inviting imagination in the workplace?

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Filed Under: Impeccable Customer Service Tip of the Day

November 10, 2015 by Steve Dorfman 2 Comments

Comments

Myron Radio says

November 10, 2015 at 9:32 am

Steve… I’m developing an emerging leader program module on “Journaling”, as a way to tap into the new leadership competency, “Reflective Thinking”. Your post was quite timely and I plan to share it with my audience. The key message is – Imagination is the pathway to Innovation. Your post fully supports that notion.
Steve Dorfman says

November 10, 2015 at 10:37 am

“Imagination is the pathway to Innovation.” — I really like that, Myron.

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5.0

2013-01-02T23:46:46-05:00

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5.0

2014-11-12T15:04:22-05:00

"Since hiring Steve, not only has our customer experience improved dramatically, but our staff's work experience as well. Steve does it all - soup to nuts - and helps your organization in ways you can't even imagine.” Dr. Alan Glazier, Shady Grove Eye & Vision Care

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Craig Strent, CEO, Apex Home Loans

5.0

2015-08-11T06:48:50-04:00

"We hired Steve to help us with customer service training. Steve brings a tremendous energy to each engagement. He is focused on making sure the client has a great result. Steve is one of those rare professionals that really understands the client experience and the importance of it. His gift is helping your people see that too.” Craig Strent, CEO, Apex Home Loans

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5.0

2013-01-19T13:13:19-05:00

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Nick Friedman, President, College Hunks Hauling Junk
(200+ locations)

5.0

2013-01-03T07:32:03-05:00

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Lisa Croll, CEO of Vital Edge Solutions

5.0

2014-11-12T14:20:31-05:00

"Steve is able to inspire thought and creativity to bring everyone into the process of wanting to provide the best customer experiences possible. The workshops are not only informative, but fun as well. This was an amazing employee bonding experience and we can't wait for our next workshop with Steve!” Lisa Croll, CEO of Vital Edge Solutions

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5.0

2014-11-10T10:47:35-05:00

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Joe Caruso, President of the Capital Area Franchise Assoc.

5.0

2013-01-19T13:24:28-05:00

Joe Caruso

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Adam Katzen, Vice President of Nature City

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2013-01-02T23:49:09-05:00

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