Customer Experience Tip #921
Is there any chance that the customer e-mail you’re about to send could be misinterpreted by the recipient? Consider running it by a teammate or colleague, or at the very least returning to it later with a fresh set of eyes.
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I do that all the time!
That’s smart, Marty!
Sometimes I actually learn from my mistakes
Great point, I’d also say for folks in our industry, perhaps wait to answer until the next day…usually we find clarity with the passing of time.