Customer Experience Tip #921
Is there any chance that the customer e-mail you’re about to send could be misinterpreted by the recipient? Consider running it by a teammate or colleague, or at the very least returning to it later with a fresh set of eyes.
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I do that all the time!
That’s smart, Marty!
Sometimes I actually learn from my mistakes 😉
Great point, I’d also say for folks in our industry, perhaps wait to answer until the next day…usually we find clarity with the passing of time.