Impeccable Customer Service Tip #788
Make it easy for customers and clients to pay you. If you have a billing department, be sure they’re answering the phone, if you take credit cards, honor ALL of the major ones, and provide your clients with more than one payment method. People should never feel that they have to jump through hoops in order to give you their money.
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Steve,
This one is so very important. I stopped using one hotel for my seminars because the last time I used them it took me 3 trips back to the hotel for them to finally take my payment!