Impeccable Customer Service Tip #779
Sometimes, by asking shorter and somewhat ambiguous questions of your clients, you can elicit rich stories and valuable intel. For example, during employee one-on-ones I like to simply ask, “What works here?”
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Steve… This is also a great question to learn the “actual” culture of your client versus the “stated” or published culture. The difference between the two is the level of “dysfunction” you’ll have to deal with as you help them.